Welcome to Roller! We are a ticketing and registration platform dedicated to delivering first class booking experiences for the leisure, hospitality and events industry. Through our platform, mobile apps and services, we enable people to create, discover, share and register for events, and help venue and event managers more effectively run their business.
1.2 The Services.
Roller’s websites and domains, including www.rollerdigital.com and www.roller.software, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our mobile applications, offered, maintained and provided by Roller. We refer to all of these as our “Services.”
Through the Services, Roller provides a simple and quick means for registered users who are event Organizers, planners and charitable organizations (“Organizers”) to create event registration, profiles, fundraising and other webpages related to their events and commercial offerings, to promote those pages and events to visitors or browsers on the Services and to sell tickets and registrations (or issue free registrations), solicit donations and sell merchandise related to those events to users who wish to make purchases, registrations or donations from or to such events (including to free events) (“Attendees”). We refer to Organizers, Attendees and other visitors and browsers of the Services collectively as “Users” or “you.”
2.2 Incorporation By Reference.
Your Use Of The Services.
3.1 The Services.
4.1 Listing Service and Limited Agent.
Roller is not the Organizers or owner of the events listed for sale or registration on the Services. Roller provides the Services, which allow Organizers to list and promote their events, but all sales are made by the respective Organizers listed on the applicable event page. In the event that an Organizers has elected to use Roller’s Payment Processing Service, Roller also acts as the Organizers’ limited agent solely for the purpose of using its third party payment providers to collect payments made by Attendees on the Services with respect to an event and passing such payments through to the applicable Organizers. It is the Organizers’ sole obligation to ensure that any event page posting on the Services and the nature and conduct of the underlying event meet all applicable local, state, provincial, national and other laws, rules and regulations, and that the goods and services described in any event page posting are actually delivered in a satisfactory manner.
4.2 Selection of Payment Processing Method.
As an Organizers, you may select your preferred payment processing method for your event, provided, that once you sell the first ticket to an event you may not change the payment processing method for that event. As an Attendee, you will be using whatever payment processing method the Organizers of the applicable event has selected. If the Organizers has selected a payment processing method that uses a third party to process the payment, then neither Roller or any of its third party payment processing partners processes the transaction but may transmit your payment details to the Organizers’ designated payment provider. If the Organizers has elected to use Roller’s Payment Processing Service, Roller will use third party payment processing partners to process the transaction as Organizers’ limited payment agent.
Creating an account, listing an event and accessing the Services is free, though access to the Services maybe subject to a subscription fee, and or upfront setup fee, which would be expressly agreed with you prior to the creation of your account. We also charge fees when you sell or buy paid tickets or registrations. All descriptions of standard fees on the Services represent the standard fees that Roller charges to Organizers. These fees may vary based on individual agreements between Roller and certain Organizers. Organizers ultimately choose if these fees will be passed along to Attendees and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizers out of ticket and registration gross proceeds. The fees charged to Attendees may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfillment fees. Therefore, the fees paid by Attendees for an event are not necessarily the same as those charged by Roller to the applicable Organizers or the standard fees described on the Services to Organizers. In addition, certain fees are meant, on average, to defray certain costs incurred by Roller, but may in some cases include an element of profit and in some cases include an element of loss. Roller does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.
Because all transactions are between an Organizers and its respective Attendees, Roller asks that all Attendees contact the applicable Organizers of their event with any refund requests. You can find help with getting a refund by sending an email to: [email protected]. Organizers agree to post and maintain a refund policy on each event page and that refund policy will govern, provided that the refund policy must be consistent with Roller’s Minimum Refund Policy Requirements which are provided below.
In the event that an Organizers has not responded to a refund request within two (2) business days or there is a dispute between an Organizers and an Attendee that cannot be resolved, either party may contact Roller. Roller may, in its discretion, attempt to mediate such dispute, however, Roller will have no liability for (a) an Organizers’ failure to give refunds; (b) Roller’s failure to mediate a dispute; or (c) Roller’s decision if it does mediate the dispute.
Minimum Refund Policy Requirements.
We understand that refund policies vary depending on the type of event and the Organizers. Because of that, we provide flexibility for Organizers to post their own policies with respect to their events, so long as they meet the following minimum requirements:
(a) Refund policies must be posted on the applicable event page or displayed in a place where the Attendee would be required to visit before making a purchase;
(b) “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
(c) Refund policies (including “no refund” policies) must provide for a refund or other make good for complete failure to provide the advertised goods and services (e.g., event cancellation);
(d) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Merchant Agreement);
(e) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
(f) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;
(g) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and
(h) Refund policies must otherwise be fair and reasonable.
If a refund policy is not posted or does not meet these minimum requirements set forth above, Roller may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the actual refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
4.5 Refund Process.
In order to initiate a refund request, an Attendee should contact an Organizers directly as set forth in the applicable refund policy. If no contact information is listed, the Attendee should use the contact the Organizers button on the event page or such other information posted on the event page. Organizers agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 4.4 above.
4.6 Roller Review.
In the event that Organizers fails to honor a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that Roller initiate a refund by contacting us at: [email protected]. Roller will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Roller will endeavor to complete its review within thirty (30) days of being contacted by Attendee. Attendees should note that if an Organizers has selected a facilitated payment method such as PayPal® for an event, Roller will not have control of the funds and Roller will need the provider of the facilitated payment method to cooperate in order to obtain a refund, which may not happen. All determinations of Roller with respect to these Minimum Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Organizers and Attendee.
4.7 No Insurance/No Guarantee.
These Minimum Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Organizers and are not a guarantee that refunds will be issued in any given situation.
5.1 Email Tools.
Roller may make available to you features and tools that allow you to contact other users of the Services or third parties via email (the “Email Tools”). In the event that you use these Email Tools, you represent, warrant and agree that:
(b) your use of the Email Tools is in compliance with all applicable local, state, provincial, national and other laws, rules and regulations, including those relating to spam and email;
(c) your use of the Email Tools will be solely to advertise, promote and/or manage a bona fide event that you have listed on the Services;
(e) you will not use false or misleading headers or deceptive subject lines in emails sent using the Email Tools;
(f) you will identify the email message as an advertisement or commercial in nature;
(g) you will not hide, disable, remove, or attempt to hide, disable or remove the unsubscribe link that Roller includes on every email; and
(h) you will not email any person that you know or have reason to know has opted out of receiving emails from you.
If you fail to abide by any of the foregoing, if your use of the Email Tools results in bounce rates, complaint rates or unsubscribe requests in excess of industry standards or if your emails are found to cause disruption to the Services, Roller may, among other actions, limit or suspend your access to the Email Tools.
Account, Password And Security.
As part of certain registration processes on the Services, you will create an account or change or add information about your account. You agree (a) to provide true, accurate, current and complete information about yourself, or if you are using the Services on behalf of an entity, the entity, as prompted by each Service registration form (the “Registration Data”); and (b) to maintain and promptly update the Registration Data to keep it true, accurate, current and complete. In the event of any dispute between two or more parties as to account ownership, you agree that Roller shall be the sole arbiter of such dispute in its discretion and that Roller’s decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.
You are responsible for maintaining the confidentiality of your password and account details, and are fully responsible for all activities that occur under your account, including without limitation, all actions by sub-users registered under your account. You agree to immediately notify Roller of any unauthorized use of your password or account or any other breach of security.
6.3 Age Restrictions.
7.1 Site Content.
7.2 Your Content.
7.3 Feedback & Revisions.
You hereby acknowledge that (a) any and all suggestions for correction, change and modification to the Services and other feedback (including but not limited to quotations of written or oral feedback), information and reports provided to Roller by you (collectively “Feedback”); and (b) all improvements, updates, modifications or enhancements, whether made, created or developed by Roller or otherwise relating to Feedback (collectively, “Revisions”), are and will remain the property of Roller. All Feedback and Revisions become the sole and exclusive property of Roller and Roller may use and disclose Feedback and/or Revisions in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Roller any and all right, title and interest (including, but not limited to, any patent, copyright, future copyright, trade secret, trademark, show-how, know-how and any and all other intellectual property right) that you may have in and to any and all Feedback and Revisions. You hereby agree to waive any moral rights you may have in any and all Feedback and Revisions, and consent to any act which amounts to an infringement of any such moral right, in favor of Roller. At Roller’s request, you will execute any document, registration or filing required to give effect to these provisions.
8.1 Certain Restrictions.
You understand that you are liable for all Content, in whatever form, that you provide or otherwise make available to or through the Services, including to other users of the Services. You agree not to use the Services to:
(a) upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
(b) harm minors in any way;
(c) facilitate gambling, gaming, lotteries, raffles, contests, sweepstakes and/or any other activity featuring the award of a prize other than raffles, contests or sweepstakes conducted in a manner that complies in all respects with Roller’s Terms of Service;
(d) impersonate any person or entity, including, but not limited to, an Roller representative, or falsely state or otherwise misrepresent your affiliation with a person or entity;
(e) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;
(f) upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(g) upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright, right of publicity or personality, or other intellectual property or proprietary rights of any person or entity;
(h) upload, post, email, transmit or otherwise make available any Content related to the sale or provision of goods and services other than the sale or provision of tickets and registrations to bona fide events listed on the Services and other goods and services being sold or provided in conjunction with such events;
(j) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
(k) attempt to probe, scan or test the vulnerability of any Roller server or network or breach any security or authentication measures, unless you are an authorized contractor of Roller specifically engaged to provide such services;
(l) attempt to avoid or circumvent any technological measure implemented by Roller to protect the Services or Content on the Services, including without limitation, encryption technology used to protect sensitive personal information;
(m) solicit any User to use a third party service that competes with Roller;
(n) advertise your event but complete sales independent of the Services in order to circumvent the obligation to pay fees related to the Services;
(o) intentionally or unintentionally violate any applicable local, state, provincial, national or other law, rule or regulation, including without limitation laws and regulations regarding the sale of tickets;
(p) resell tickets or registrations;
(q) collect credit card number, expiration date or CSC code or any other credit card information other than in the fields under “Payment” on the order payment page;
(r) collect social security or insurance number, financial account number, drivers’ license number, health information or other sensitive information required to be secured under applicable local, state, provincial, national or other law, rule or regulation or for which disclosure is required in case of a data breach without first obtaining Roller’s prior written consent; or
(s) stalk or otherwise harass any person or entity.
8.2 Certain Remedial Rights.
Roller isn’t a job shop, it isn’t a white label solution and it isn’t a walled garden built specifically for each Organizers. Roller is one of the broadest and most full featured event ticketing and registration platforms in the world. We are constantly evolving our products and services to better meet the needs of our entire user base. Because of this, we do not guarantee any set of product features or functionality and reserve the right at any time to, and from time to time may, modify, suspend or discontinue, temporarily or permanently, any part of the Services for any reason. Because you only pay fees to Roller as you use the Services, there would be no refund of fees already due following any such change to the Services.
9.1 Third Party Websites.
The Services may provide, or Users may provide, links to other Internet websites or resources. Because Roller has no control over such websites and resources, you acknowledge and agree that Roller is not responsible for the availability of such websites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, services or other materials on or available from such websites or resources, or any damages or losses related thereto, even if such websites or resources are connected with Roller partners or third party service providers.
9.2 Linked Accounts.
As part of the Services you may be able to link an account you have with a third party service, such as a social media website. By linking such third party account, you agree that Roller may access, make available to and store any Content that you have provided to and stored in such third party account so that it is available on or through the Services. Such content may include personally identifiable information.
Privacy & Customer Information.
12.1 Payment Data.
Roller will not share with an Organizers any Payment Data. “Payment Data” means any full credit card number or other full payment account number and the related expiration date and security code entered by an Attendee on the Services in order to purchase a ticket or registration, make a donation or purchase merchandise related to events, so long as such information is entered in the fields under “Payment” on the order payment page. Note that if an Attendee enters such information in other areas of the Services or otherwise provides it to another User, it may not be encrypted and may be automatically shared with the applicable Organizers, so Attendees should enter such information only under “Payment” on the order payment page.