Picture this: a family arrives at your trampoline park, excited for an afternoon of fun. But before they can start bouncing, they encounter a long line at check-in, paperwork to fill out, and a slow ticketing system. Frustration builds, and what should have been a fantastic day turns into an exercise in patience.
Now, imagine a different scenario: one where guests book online, sign digital waivers before arrival, breeze through check-in, and order food from their phones without ever leaving the action. That’s the kind of experience that keeps guests coming back.
So, how do you ensure every guest has a five-star experience? By implementing the right trampoline park management software and digital tools, you can streamline operations, reduce wait times, and provide a more enjoyable experience for your guests. Read on to learn how.
1. Make booking easy with optimized online ticketing
Your guests’ experience starts the moment they decide to visit your venue. If your online checkout is slow, confusing, or clunky, you risk losing them before they even step through the door.
An optimized online ticketing system makes it easy for guests to book their visit in just a few clicks. Whether they’re purchasing jump sessions, memberships, or party packages, a user-friendly interface ensures they find exactly what they need.
How an optimized online checkout improves the guest experience:
- Faster, mobile-friendly booking: Many guests book from their phones, so having a checkout process that works smoothly on mobile is key to increasing sales. The easier it is, the more likely they are to complete the booking.
- Fewer abandoned bookings: A streamlined, hassle-free checkout means guests won’t get frustrated and abandon their purchase. Every step should be simple, with minimal distractions or unnecessary form fields.
- Reduced front-desk congestion: The more guests book in advance, the faster your on-site check-ins will be. Staff can focus on engaging with guests rather than processing last-minute transactions.
According to ROLLER’s 2025 Attractions Industry Benchmark Report, online checkouts generate three times higher order values than in-venue POS transactions. Yet, only 31% of trampoline park tickets are booked online. That means there’s a huge opportunity for venues to drive revenue and improve efficiency by shifting more sales to digital channels.
2. Reduce check-in hassles with digital waivers
Traditional paper waivers can turn the excitement of arriving at your park into a slow, frustrating process. Guests often forget to fill them out ahead of time, leading to long lines and delays. Plus, dealing with stacks of paper is a nightmare for staff.
Switching to digital waivers eliminates these problems. Guests can sign their waivers online before they arrive, ensuring a smooth and stress-free check-in experience.
Why digital waivers are a game-changer:
- No more lost paperwork: Digital waivers are stored securely in the cloud, eliminating clutter and reducing the risk of missing forms.
- Faster check-ins: When waivers are signed in advance, guests can check in quickly and get straight to the fun. No more scrambling to fill out forms at the front desk.
- Better overall experience: A hassle-free start to their visit sets the tone for the rest of their day, leading to happier guests and fewer complaints.
With 74% of trampoline parks already using digital waivers, those still relying on paper are falling behind. If you’re not offering this convenience yet, now is the time to make the switch.
Read more: Trampoline Park Liability Waivers: How a Digital Solution Can Make All the Difference
3. Give guests more control with online accounts
Modern guests expect convenience and flexibility. Online accounts allow them to manage their bookings independently without needing to call customer support.
How online accounts improve the guest experience:
- Guests can modify their own bookings: Plans change! Whether guests need to reschedule a session, upgrade a membership, or adjust their ticket details, they can do it themselves without calling or emailing your team.
- Less admin work for staff: When guests handle their own changes, it reduces the workload for staff, allowing them to focus on providing great service.
- A more convenient experience: Giving guests the power to manage their own bookings leads to higher satisfaction and fewer frustrations.
We're super excited about online accounts because previously, customers had to rely on our online chat. They had to write in, and then I had to modify the reservation for them, which was very time-consuming. And we can't miss one because then a customer will be frustrated.
Caroline Cannon
VP of Strategic Growth at Thrillz
4. Speed up service with self-service kiosks
Self-service kiosks for trampoline parks make ticket purchasing faster and free up front-of-house staff to focus on guests. They also increase order values by up to 30%.
How self-service kiosks improve operations:
- Shorter queues at the entrance: Guests can purchase their tickets without waiting in line, getting them inside faster.
- More time for staff to engage with guests: With fewer people needing assistance at the counter, staff can focus on creating a welcoming and enjoyable experience.
- Higher sales through upselling: Kiosks can suggest add-ons like food deals, memberships, or VIP packages, increasing revenue per guest.
Read more: Save Time with ROLLER’s Must-Have Self-Service Guest Experiences
5. Enhance the F&B experience with mobile ordering
Waiting in line for food can disrupt the guest experience—especially when guests would rather be jumping, climbing, or playing. Mobile food and beverage ordering allows guests to place orders from their phones without missing out on the fun.
How mobile ordering benefits trampoline parks:
- Guests can order at their convenience: No need to stand in line; they can browse the menu and place an order from anywhere in the park.
- Higher spend per head: Venues that introduce mobile ordering also see a 33% increase in per-guest spending.
- More efficient operations: Reducing front-counter congestion means faster service and a better overall experience.
Read more: Embrace Contactless Convenience with Mobile Food & Beverage Ordering
6. Improve your venue with automated guest feedback
How do you know if your guests are happy? Automated post-visit surveys provide real-time insights into how your venue is performing, allowing you to improve service based on real guest insights.
How guest feedback surveys help:
- Identify and fix issues quickly: If multiple guests mention long wait times or cleanliness concerns, you can take action before it impacts your reputation.
- Make smarter business decisions: Real-time feedback helps you adjust staffing, improve processes, and optimize your offerings.
- Increase guest loyalty: Responding to feedback shows guests you care about their experience, encouraging them to return.
ROLLER’s automated guest survey feature sends surveys automatically after each visit, making it easy to track and improve guest satisfaction.
Conclusion: elevate your trampoline park with technology
Providing an outstanding guest experience isn’t just about fun attractions—it’s about reducing friction at every touchpoint. By leveraging technology like online bookings, digital waivers, self-service kiosks, mobile ordering, and automated guest feedback, you can create a seamless, enjoyable visit that keeps guests coming back.
Book a demo to see how ROLLER can help you enhance the guest experience and keep visitors coming back for more.
Read next: 10 Proven Strategies to Elevate Visitor Experience in 2024
