The Ultimate Guide to Choosing Trampoline Park Management Software

Ready to take the leap into smarter operations? Running a trampoline park is no small feat. Between juggling bookings, managing waivers, selling snacks, and ensuring your guests have a blast (and stay safe), you’ve got a lot on your plate, but the right trampoline park management software can help!

In this guide, we’ll break down what trampoline park software does, the must-have features to look for, and how to choose the best system for your park—whether you're just opening your doors or scaling to multiple locations.

What is trampoline park management software?

Trampoline park management software is a specialized platform that brings together everything you need to run your venue smoothly—from online ticketing and POS transactions to digital waivers, customer relationship management systems (CRM), and reporting. Instead of relying on disconnected tools or manual systems, a comprehensive solution helps you manage day-to-day operations from one centralized hub.

It’s not just about making life easier for staff; it’s also about improving the guest experience, reducing operational headaches, and increasing revenue.

Key benefits of trampoline park software:

• Boost revenue with streamlined online bookings, upsells, and recurring memberships.
• Increase efficiency by automating scheduling, staff management, and inventory tracking.
• Enhance guest satisfaction by reducing wait times and simplifying check-ins.
• Save time and reduce admin tasks with integrated waivers, reports, and customer data.

With the right system, you’ll spend less time troubleshooting tech and more time growing your business.

Read more: 6 Ways to Improve the Trampoline Park Guest Experience with Technology

Essential features to look for in trampoline park software

When evaluating management platforms, focus on the features that will have the biggest impact on your revenue, operations, and guest experience.

Online booking system for trampoline parks

An intuitive, mobile-friendly booking system is a must. Guests should be able to reserve tickets, book parties, or sign up for memberships with ease—before they even arrive.

Look for features like:

• A seamless, mobile-optimized interface.
• Timed ticketing, group bookings, and memberships.
• Automated confirmation emails and reminders.
• Upsell options for add-ons like socks, snacks, or party packages.

According to ROLLER’s 2025 Attractions Industry Benchmark Report, online bookings generate 3x higher order values than in-venue POS transactions. By optimizing your online checkout experience, you can increase pre-bookings and boost your average transaction value.

Point of sale (POS) system for trampoline parks

Your POS system is the backbone of your front-of-house operations. Whether you’re selling tickets, snacks, or branded merch, it should be fast, easy to use, and fully integrated with your booking and inventory systems.

Look for:

• An intuitive interface that staff can learn quickly.
• Support for flexible payment options including credit cards, Apple Pay, Google Pay, and by now, pay later options.
• Real-time inventory tracking for food and retail.
• Compatibility with self-serve kiosks.

Self-service options can also reduce staffing pressure while improving upsell potential and guest satisfaction.

Read more: How to Choose the Best POS System for Your Venue

Digital waivers for faster check-ins

Liability waivers are a standard requirement at trampoline parks, but traditional paper waivers can create long lines and administrative headaches. Digital waivers, on the other hand, allow guests to sign waivers online before arrival, ensuring a smoother and faster check-in process.

Benefits of digital waivers:

• Guests sign online before arrival, eliminating the need for manual paperwork at the front desk.
• With cloud storage, your waivers are stored online—making them easy to find and preventing them from getting lost or misplaced like paper files.
• Automated waiver reminders reduce last-minute bottlenecks at check-in.
• Parent and guardian signing functionality simplifies the process for groups and families.

Venues that switch to digital waiver management typically see faster guest processing times, reduced staff workload, and improved customer satisfaction.

Read more: Trampoline Park Liability Waivers: How a Digital Solution Can Make All the Difference

Membership management for reliable, recurring revenue

Membership programs are one of the best ways to encourage loyalty and drive recurring revenue—and the right software makes managing them a breeze.

Instead of relying on one-off ticket sales, trampoline parks with strong membership programs can generate consistent income month after month. Members not only bring in predictable revenue, but they also tend to spend more on food, merchandise, and return visits. Plus, they’re more likely to recommend your park to others, making them valuable brand advocates.

With membership management tools built into your trampoline park software, you can:

• Set up automated recurring billing to streamline payments and reduce churn.
• Customize your membership tiers with exclusive perks, discounts, or early access to events.
• Track member activity, visitation patterns, and upgrade potential.
• Empower guests to sign up, upgrade, or renew memberships online or in-venue.

Read more: 10 Membership Benefits Ideas To Attract and Retain More Members

CRM and guest engagement

A great guest experience doesn’t stop once someone walks out of your park—it continues through your marketing, communications, and loyalty-building efforts. That’s where a powerful CRM system comes in.

With a CRM built specifically for attractions venues, you can store all your guest data in one place and turn that information into meaningful, revenue-boosting action. Every interaction—whether it’s a party booking, food purchase, or membership sign-up—feeds into a single, unified guest profile. That means your team has access to a complete picture of each guest’s behavior, preferences, and visit history, all from one dashboard.

The real value? Personalization. With CRM software, you can segment your audience and deliver targeted, timely communications that drive results. For example, you might send a birthday discount to a guest whose special day is coming up or promote a membership upgrade to frequent visitors. 

Top CRM features to look for:

• Guest segmentation based on visit frequency, spending, or product interest.
• Custom tagging for VIPs, members, or guests with special needs.
• Integration with software that allows you to automatically use your segmented guest data to send personalized guest communications.
• Guest accounts that track online behavior and enable seamless rebooking.

Analytics and reporting for smarter data-driven decisions

To run a successful trampoline park, you need more than just gut instinct—you need data-driven insights that guide your decisions. That’s where analytics and reporting come in.

Whether you're tracking revenue by hour, identifying your top-performing products, or monitoring staff efficiency, having access to visual dashboards and detailed reports can help you optimize your operations and drive growth.

With a comprehensive analytics tool like ROLLER Analytics, you can:

• Monitor daily and weekly revenue trends.
• Track membership growth, retention, and average lifetime value.
• Understand guest behavior, including repeat visits and spend per head.
• Optimize staff schedules by tracking performance and sales.
• Identify underperforming areas and make informed changes fast.

Trampoline parks that use data to drive decisions outperform those that don’t. With ROLLER, you can move beyond spreadsheets and manual reports to a platform that delivers insights you can actually use—right when you need them.

How to choose the best trampoline park software

With so many options on the market, choosing the right trampoline park software can feel overwhelming. But finding the right fit is one of the most important decisions you’ll make for your business. The right platform won’t just help you run day-to-day operations—it should actively contribute to smoother workflows, happier guests, and stronger revenue growth.

To help you find the best trampoline park software for your venue, here are some key factors and questions to consider:

1. Is the software scalable?

Think long term. Maybe you’re starting with one venue now, but what happens when you're ready to expand? The software you choose should be able to grow with you, offering consistent experiences across multiple locations without added complexity. Look for features like multi-venue dashboards and centralized reporting that make it easy to manage more than one site.

2. Is it easy for both staff and guests to use?

Your team shouldn't need a tech background to operate the system, and your guests should have a seamless experience when booking tickets, checking in, or signing waivers. A user-friendly interface—both front- and back-end—is critical. If a free trial or demo is available, use that opportunity to see how intuitive the platform really is.

3. Does it integrate with your existing tools?

Your trampoline park software should connect smoothly with other tools you already use—whether that’s marketing platforms, accounting software, or payment processors. This helps reduce the double-handling of data and ensures everything stays synced. Check whether the provider offers open APIs or integrations with platforms like Campaign Monitor, Google Tag Manager, or your CRM.

4. What kind of customer support is available?

Great software is only part of the equation—strong support is just as important. Before committing, ask:

• Is support available 24/7?
• Are they located in your time zone or available during your business hours?
• Do you get access to a dedicated account manager?
• Is support limited to chat and email, or is phone assistance available too?
• Take a look at their help center or knowledge base. Are the resources clear, searchable, and up to date?

5. Is training and onboarding support included?

Getting started with new software can be daunting, especially if you're migrating from multiple systems or have unique operational needs. Make sure your provider offers hands-on onboarding support and customized training to help your team get up to speed. Ask whether onboarding is included in the subscription or if it's an additional cost.

6. Are there any hidden or ongoing fees?

Most software pricing is subscription-based—monthly or annually—but there may be extra costs for setup, additional features, user seats, or transactions. Ask upfront about any potential add-ons, onboarding fees, or cancellation policies. If you're considering paying annually, check if a discount is available for upfront payment.

7. Does the provider offer a free trial or live demo?

Many platforms offer free trials so you can test out features and user experience firsthand. If possible, make sure you also book a live demo with a product specialist who can walk you through key features based on your needs.

8. Is your data secure and compliant?

When you’re collecting personal details, payment information, and guest interactions, data security is non-negotiable. Look for a provider that complies with regulations like GDPR and uses encrypted payment processing. Ask what standards they follow to protect customer data stored in the cloud.

9. Are other businesses like yours using the software?

Check out the software provider’s website for case studies, customer logos, or testimonials. Do they serve venues similar to yours in size and scope? Real-world success stories can give you insight into how the platform performs in practice—and may even spark new ideas for how you can use it.

10. Will you be locked into a long-term contract?

Finally, take a close look at the contract terms. Does the vendor require a multi-year commitment, or can you scale your plan up or down as needed? Make sure you understand the cancellation terms and minimum commitments before signing.

How to set your park up for long-term success

Investing in the right trampoline park software isn’t just a tech decision—it’s a strategic one. The right system will simplify daily tasks, increase revenue, and help you deliver the kind of guest experience that keeps people coming back.

A comprehensive solution like ROLLER combines all your essential tools in one easy-to-use platform, including:

• Online bookings: Make it easy for guests to book tickets, parties, and memberships online.
• Point of sale: Speed up check-ins, reduce wait times, and streamline food and beverage sales.
• Digital waivers: Eliminate check-in bottlenecks by allowing guests to sign waivers online before arrival.
• Memberships: Boost revenue with recurring memberships and loyalty programs.
• Guest surveys: Automate guest feedback collection to improve service and drive loyalty.
• Analytics: Gain real-time insights into performance, sales trends, and guest behavior.
• Multi-venue management: Centralize operations across multiple locations for consistency and efficiency.

Whether you're opening your first park or growing to your third, the right software partner can help you bounce higher.

Book a demo to discover how ROLLER can help your trampoline park thrive.