Managing waivers can be costly and time-consuming for your venue, whether you're relying on paper waiver forms or an online tool that guests aren’t fully utilizing. When guests arrive at your venue without having signed a waiver ahead of time, it can delay the check-in process and cause queues to build up at the counter. With ROLLER’s online waiver software, we’ve made it our mission to simplify the waiver process. In this blog, we unpack five powerful ways ROLLER’s streamlined waiver features save you time, money, and a whole lot of hassle.
Why use waivers?
Waivers are more than just a legal checkbox—they streamline operations, enhance guest engagement, and help with insurance assessments. By asking guests to sign a digital waiver before their visit, you can expedite check-ins, reducing bottlenecks at venue entry points and providing a smoother guest experience. Waivers also serve as a valuable source of guest data, allowing you to collect accurate information that can be used to personalize marketing campaigns and strengthen customer relationships. Additionally, waivers mitigate legal risk by ensuring guests acknowledge the potential hazards involved, which can also favorably impact insurance premiums.
Now, let’s unpack some of the ways that ROLLER’s waiver management system can help you save time for staff and guests.
Five ways to save time with ROLLER’s digital waivers
1. Waivers are seamlessly integrated into the online checkout
ROLLER’s digital waivers are embedded into the online checkout flow, so your guests can sign their waivers at the same time that they book their tickets. That way, when they arrive at your venue, you can easily confirm they have a signed waiver and check them in in no time.
However, we found that some guests were still missing the 'Add waiver’ button, so we’ve further enhanced the online checkout to address this. After completing their payment, guests are now immediately presented with a pre-filled waiver form to sign. They can simply add their date of birth and the details for any minors, then share the waiver link with any other invited guests.
This small tweak has made a huge difference, boosting waiver sign-ups during checkout by 12%. Considering that the average time taken to manage and sign a waiver at venue entry is 4 minutes, the average venue will save 96 hours per year with those extra waivers signed online. That’s USD$1,350 in staff labor costs saved! And some customers have experienced even greater benefits:
Entertainment Park has increased online waiver signing by 100%
We’ve seen waivers signed during online checkout jump from 30% to 60%, which has been a game-changer for us! Our staff and guests are loving it because there’s no more waiting in endless lines, just smooth sailing at check-in - everyone's living for it.
Reza Saidi
Venue Manager, Entertainment Park
Not only are digital waivers seamlessly integrated into the online checkout, but staff can easily send a unique waiver link directly to guests via email or SMS, making it even simpler to send and track waivers.
2. Parents or guardians can quickly sign a waiver for their dependents
For operators who see thousands of families through the door each year, you know all too well how chaotic it can get when parents or guardians have to sign multiple waivers at venue entry; for themselves and their kids. That’s where ROLLER steps in to simplify things. Our system automatically prompts guests to add the details of any minors, so supervising adults don’t need to worry about signing another waiver if they forget to include their minor details when they sign their own waiver.
This not only speeds up the check-in process but also reduces frustration for families, making their experience at your venue more enjoyable.
As a result of this feature, there will be 1.1 million fewer duplicate waivers signed in the platform this year! This will save the average ROLLER customer 76 hours, or USD$1,065, annually.
3. Booking reminder emails keep guests prepared
ROLLER’s booking reminder emails are designed to help you and your guests prepare for upcoming bookings. These emails can be configured to be sent 1-14 days before the guests’ visit and contain all the essential details they need—like booking info, instructions, and a handy reminder to sign their digital waiver before they arrive.
This proactive approach means fewer check-in delays, fewer no-shows, and fewer last-minute calls from confused guests. It’s all about ensuring everyone knows what to do before they walk through your doors, ensuring a smoother, more efficient operation.
Note: This feature is available for waiver customers on the Pro plan and above.
4. Party planning is now less stressful
Parties should be fun, not stressful—but we know that’s not always the case. That’s why ROLLER offers tools to simplify the process for both organizers and staff. Party organizers can log into their online account to manage RSVPs and waivers (available on the Pro plan and above), eliminating the need to chase their invited guests via phone or email. Additionally, ROLLER sends a customizable waiver reminder email for party bookings, prompting organizers to share a waiver link with their guests ahead of time. This means a more organized start to the party, less scrambling for your staff, and happier guests.
5. Park incomplete bookings to keep serving other guests
Picture this: a customer makes a group booking, but forgets to share the waiver link with their other guests. Fast forward to the day of the booking, and while you’re checking in your group, you realize half of them still haven’t signed a waiver. Suddenly, you’ve got a line of people waiting behind the group while they finish signing their waivers.
With ROLLER, you can park a booking at the point of sale so that you can keep serving customers until your guests are ready to complete their check-in. Your staff no longer has to lose their progress on a booking and can seamlessly pick up where they left off.
In summary, managing waivers doesn’t have to be a headache. Whether you’re looking to improve your current processes or considering ROLLER for the first time, these five features are designed to save you time, money, and stress, so you can focus on what really matters—running a successful venue with happy guests.
If you’re considering the switch to ROLLER, get a demo today. Or, if you’re an existing customer not currently using ROLLER’s waivers, talk to support to find out more.
