GUEST SATISFACTION FEEDBACK SOFTWARE

Grow your business with our guest feedback software

Automatically collect, analyze, and action your guests' feedback with the Guest Experience Score. In a few clicks, unlock valuable insights from your guests to drive repeat visitation and grow your business.
GXS score & insight
Trusted by over 2,000 venues worldwide
Altitude
AmericanDream
Elevate-Trampoline-Park
Lost Island
Skyzone
The Lume
AdventurePark
Chipmunks
Entertainment-Park
Flip-Out
Skyline
The Lume
Bounce-Valley
Jump-in
Jumpsquare-Trampolin
Monkey-Town
Superfly
Urban-Planet
Flip-Out
Escape Hunt
Boom Battle Bar (BBB)
Ninja-Warrior-UK
Rush Trampoline Park
Wonder-World

GUEST SURVEYS

Reach your guests where & when it matters

The GX Score automatically sends guests surveys right after visiting your venue. Guest information is pre-filled to save time, and you can incentivize guests to complete your survey, ensuring you maximize response rates. Help new customers find your venue by asking your guests to leave a public review.
Try GX Score for free
GXS-survey

COMPLAINT RESOLUTION

Act quickly to turn critics into fans

Receive a notification when a guest leaves a negative review so you can contact the guest immediately to remedy the situation before they leave a review on a public review site such as Google or Facebook.
“The GX Score has made our general managers hyper-focused on customer service.”
UptownJungle@2x-1
Anneliese Morgan
Director of Sales, Uptown Jungle
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Area-of-improvement

INDUSTRY BENCHMARKS

Set the benchmark in your industry

See how your GX Score compares against other venues in your industry – either in your region or globally – to identify areas for improvement and where you excel against the competition.
“Now we have the evidence to back up where we’re doing a great job and where we need to improve.”
AustralianSportsMuseum-on-light
Tom Reed
Training and Service Coordinator, Australian Sports Museum
Explore GX Score
Industry-benchmark@1.5x
DATA-DRIVEN INSIGHTS

Powerful insights that you can action, fast

GX Score gives you the data you need to evaluate your team's performance, increase staff on days with longer queue times, improve your facilities, and attract a larger number of guests.
Analyze and report
Daily GXS Email
Compare host performance
CUSTOMER STORY

“After implementing the GX Score, we've had an 80% increase in feedback responses.

We have a really good barometer on how the business is going. You can dive into the feedback and find out what ticket they purchased and what location they were at. It enables us to compare why one ticket is performing well, and another ticket isn’t.”
Jake Cunningham
Group Digital Marketing Manager, TreeClimb
Check out our consistently high industry ratings:
  • Software Advice Front Runners 2024
  • Users love ROLLER Software on G2
  • 2024 Capterra Shortlist for Business Management
  • ROLLER Reviews
  • GetApp ROLLER Software Category Leaders 2023
  • ROLLER Reviews
Boy on ropes course at TreeClimb
PRICING

Start using data to improve your guest experience

Add GX Score to your ROLLER plan. 
Free
20 completed surveys per month
Try GX Score for free
GXS Lite
200 completed surveys per month
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GXS Pro
500 completed surveys per month
Get started
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PRICING

Ready to get started?

ROLLER customers

Start collecting actionable guest insights for free in just a few clicks:
If you’re a ROLLER customer, you can start collecting actionable guest insights for free in just a few clicks:

1. Login to your Venue Manager
2. Navigate to Guests > GX Score, then click Subscribe now for free.
3. Toggle the Auto-send surveys switch, and click save.

That's it! There’s no need to build survey questions, or select whom to send it to – it’s all done for you!

 

Not a ROLLER customer?

No problem! Leave your details below, and we can chat about using the GX Score with your existing systems.