GUEST TABS

ROLLER's guest tab system simplifies the process for food and beverage purchases by allowing guests to order items throughout their visit without needing to pay for each item individually. Guests can start a tab, order food and drinks as they wish, and settle their bill at the end of their visit. This system streamlines the ordering process, reduces interruptions, and enhances the overall guest experience by making it more convenient and enjoyable. Staff can easily manage and add items to the guest's tab, ensuring smooth and efficient service​.

Operators can settle a guest’s tab at the end of their visit at POS by searching for unpaid tabs by the guest's name or booking ID. Once located, you can add new charges, apply discounts, and finalize payments.  You can also track and report on all items added to the booking’s guest tab from Venue Manager.

If you’re settling payments after the visit with the guest over the phone from Venue Manager, you can confirm the payment status of all items and take payment for any outstanding payments, ensuring all items are correctly processed and settled.

Yes, ROLLER offers features for managing guest feedback on food and drinks through our Guest Experience Score (GX Score) system. This tool allows you to collect, analyze, and act on guest feedback seamlessly integrated with your ROLLER sales and booking information. You can customize surveys and send them automatically to guests after their visit, collecting valuable insights on their experiences.

The GX Score dashboard lets you view and filter responses based on various criteria, such as specific products or services, time periods, and ratings. You can track trends in guest sentiment, identify areas for improvement, and even benchmark your performance against industry standards. Additionally, the system can notify you immediately when negative feedback is received, allowing for quick response and resolution, which can help improve guest satisfaction and prevent negative reviews on public platforms​ .

Yes, you can customize guest tab receipts with your attraction venue's branding with ROLLER. You can add your venue's logo, business name, and other branding elements to the printed receipts to ensure they align with your venue's branding and provide a professional look​.