Privacy Policy

Last reviewed: June 14, 2024

This Privacy Policy (“Privacy Policy”) explains how information is collected and used by Roller Networks Pty LTD and its corporate group subsidiaries (“Roller” or “we”, “us”, “our”).

Roller offers an all-in-one cloud based platform, helping leisure and entertainment businesses (each, a “Business”) to operate more effectively, and deliver a better guest experience (our “Service”).

This Privacy Policy applies to the following:

The data practices on our website, which is available at roller.software and at other online properties where this Privacy Policy is posted (“Website”).
Our relationship with representatives of existing and prospective Businesses that use our Service or are considering using our Service.

This Privacy Policy does not apply to the information we process about job applicants. Our privacy policy for job applicants is available HERE.

This Privacy Policy also does not apply to the information that our Service processes, on behalf of a Business, about guests of the Business’s entertainment venue.

PERSONAL DATA WE PROCESS

We collect and process your information when you request a demo or free trial of our Service, or when you submit an inquiry through our Website, through our page on social networks such as Facebook, LinkedIn or Twitter, or through our Help Center for the Service.

You can submit an inquiry to us through our Website or through our page on social networks such as Facebook, LinkedIn or Twitter. You can also submit a request through the Website to get access to a demo or free trial of the Service. Additionally, you can submit a Service support request through our Service’s Help Center or by phone. In these cases, we will process information such as your name, Business name, email address and phone number, as well as the content of your request, inquiry or support request.

We refer to this type of data as “Contact Information”.

We collect and process registration information from a Business’s representatives signing up as users of the Service

When a representative of an existing or prospective Business signs up as a user of the Service (a “User”), including a demo or free trial User, we collect that representative’s contact details such as name, email, phone number, position, and company.

We refer to this data as “Sign-Up Information”.

You do not have a legal obligation to provide us your Contact Information, or Sign-Up Information. However, if you choose to not share this information with us, we may not be able to respond to your inquiry, or provide you with a demo or free trial.

We also collect analytics information and logs about how visitors use our Website and how Users use the Service

When you visit the Website or use the Service as a User, we record and collect certain information about your interaction with the Website or the Service, including the IP address from which you access the Website or Service, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website or the Service.

We refer to this data as "Analytics".

DATA CONTROLLER

Roller is the data controller of the Contact Information, Sign-Up Information, and Analytics

HOW WE PROCESS YOUR PERSONAL DATA

To operate, provide and maintain the Website and Service

We process Analytics to provide, maintain and improve your user experience accessing our Website or using our Service, and to troubleshoot problems. We also will use the Analytics for quality assurance and for development and enhancement of the Website and Service.

To respond to your inquiries or support requests and handle your request for a demo or free-trial access to the Service.

We process your Contact Information to respond to your inquiry, attend to your Service support request, or handle your request for a demo or free-trial access to the Service.

We also will use your Contact Information to send you marketing communications about us and our Service, if you asked to receive them.

To operate the Service

We process Sign-Up Information to operate and administer your access to and use of the Service as a User, manage and communicate with you regarding your User account, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages.

To comply with applicable law and judicial orders

We will process your information to prevent fraud, handle and resolve disputes, assist with any investigations, and enforce this Privacy Policy and our contractual engagement with the Business.

WHO PROCESSES YOUR PERSONAL DATA

We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.

We will process information with our service providers helping us to operate the Website and Service.

We will process personal information with the help of our service providers who assist us with the internal operations of the Website and our Service. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes.

We will share information with competent authorities, if you abuse your right to use the Website or the Service or violate any applicable law.

If you abused your rights to use the Website or the Service, or violated any applicable law, we will share information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach.

We will share your information if we are legally required.

We will share information if we are required to do so by a judicial, governmental, or regulatory authority.

We will share your information with third parties in any event of change in our structure.

If the operation of our company is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share information only as required to enable the structural change in the operation of our company.

SECURITY AND DATA RETENTION

We retain your Contact Information, Sign-Up Information and Analytics for as long as we need it for business purposes, and thereafter as needed for record-keeping matters.

We will retain Contact Information, Sign-Up Information and Analytics for the duration needed to support our ordinary business activities in operating the Website and the Service. Thereafter, we will still retain it as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.

We implement measures to secure your Information

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These include encryption for data in transit and at rest. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure personal information, it is not guaranteed, and you cannot expect that the Website or Service will be immune from information security risks.

INTERNATIONAL DATA TRANSFERS

We will internationally transfer information in accordance with applicable data protection laws.

If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.

ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE EU OR UK

Roller’s contact information

Roller’s contact information:

Roller Networks Pty Ltd

PO Box 562

South Melbourne, 3205

Australia

Email: info@rollersoftware.com

Our representative for the UK GDPR:

Roller Networks Limited

c/o Oncore Services

1 Long Lane, London, SE1 4PG

United Kingdom

Email: info@rollersoftware.com

Our representative for the EU GDPR:

Email: info@rollersoftware.com

Legal basis under for processing your personal data.

The legal basis for processing Analytics is our legitimate interest in maintaining, developing, and enhancing the Website and the Service.

The legal basis for processing your Contact Information for the purpose of responding to and handling your inquiries and demo requests is our legitimate interests in responding to your inquiry or demo request.

The legal basis for processing your Contact Information for the purpose of sending your marketing communications is your consent.

The legal basis for processing your Sign-Up Information is our legitimate interests administering your access to and use of the Service.

The legal basis for processing your information for the purpose of handling instances of abusive use of the Website or the Service is our legitimate interests in defending and enforcing against violations and breaches that are harmful to our business.

The legal basis for processing your information where we are legally required to share it, is our legitimate interests in complying with mandatory legal requirements imposed on us.

The legal basis for processing your information in the event of a change in our corporate structure is our legitimate interests in our business continuity.

If you are in the EU or UK, you have the following rights under the GDPR regarding the information we process as a controller:

Right to Access your personal data and receive a copy of it.

Right to Rectify inaccurate personal data about you and to have incomplete personal data completed.

Right to withdraw consent, for our processing your Contact Information to send you marketing communications.

Right to Data Portability, that is, to receive the personal data that you provided to us, in a structured, commonly used, and machine-readable format. You have the right to transmit this data to another service provider. Where technically feasible, you have the right that your personal data be transmitted directly from us to the service provider you designate.

Right to Object, based on your particular situation, to use your personal data on the basis of our legitimate interest, including processing your information for marketing purposes. However, in cases other than processing your information for marketing purposes, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise of defense of legal claims. You may also object at any time to the use of your personal data for direct marketing purposes.

Right to Restrict the processing of your personal data (except for storing it) if: (i) you contest the accuracy of your personal data, for a period enabling us to verify its accuracy; (ii) you believe that the processing is unlawful and you oppose the erasure of the personal data and request instead to restrict its use; or (iii) we no longer need the personal data for the purposes outlined in this Privacy Policy, but you require them to establish, exercise or defense relating to legal claims, or if you object to processing, pending the verification whether our legitimate grounds for processing override yours.

Right to be Forgotten. Under certain circumstances, such as when you object to us processing your data and we have no compelling legitimate grounds to override your objection, you have the right to ask us to erase your personal data. However, we may still process your personal data if it is necessary to comply with a legal obligation, where we are subject to under laws in EU Member States or the UK, or for the establishment, exercise or defense of legal claims.

If you wish to exercise any of these rights, please contact us at: info@rollersoftware.com

We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you the information that you have asked for, we will explain the reason for this.

You have a right to submit a complaint to the relevant supervisory data protection authority.

Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, particularly in the Member State of your residence, place of work or place of an alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.

If you are in the UK, you can lodge a complaint to Information Commissioner’s Office (ICO) pursuant to the instructions provided here.

ADDITIONAL INFORMATION FOR CONSUMERS IN THE UNITED STATES

If you are an individual residing in the United States, we provide you with the following information pursuant to the state privacy laws.

This is the personal information we have collected over the past 12 months when we operate as a “business” under the state privacy laws:

Categories of Personal Information	Specific Types of Personal Information Collected	Source of Information
Identifiers	You name, work email address, phone number	The consumer themselves
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual	Subject of your inquiry	The consumer themselves
Professional or employment-related information	The name of your company and your position in the company	The consumer themselves or the Business they are associated with
Commercial information, including products or services purchased, obtained, or considered	Subject of your inquiry regarding our Service Information relating to the engagement between us and the Business which is made with your involvement as a representative of the Business	The consumer themselves or the Business they are associated with
Internet or other electronic network activity information	IP address from which you access the Website or Service, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website or Service	The consumer’s device

We do not sell your data and we have not done so in the preceding 12 months.

We also do not share your personal information for online behaviorally-targeted ads and have not done so in the past 12 months.

We do not collect, use or disclose sensitive personal information.

The following are the business or commercial purposes for which we use each category of personal information. Details about the information we collect for each category are provided in the table above. More details about the business or commercial purposes are provided in the privacy policy’s section titled ‘HOW WE PROCESS YOUR PERSONAL DATA’.

Categories of Personal Information	Business or commercial purposes pursuant to state privacy laws
Identifiers	Providing customer service, processing or fulfilling orders and transactions, verifying customer information Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity Undertaking internal research for technology development and demonstration Undertaking activities to verify or maintain the quality of the Service and to improve, upgrade or enhance the Service Debugging to identify and repair errors
Professional or employment-related information
Commercial information, including products or services purchased, obtained, or considered
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual
Internet or other electronic network activity information

The chart below explains the personal information we disclosed for a business purpose to third parties in the preceding 12 months.

Categories of Personal Information	Categories of third parties to whom we disclose your information and the specific business or commercial purpose for the disclosure
Identifiers	With outside legal counsels and authorities, for the purpose of responding to, handling, and mitigating suspected violations of law in connection with our business. With third parties to which a law or binding order requires us to disclose your information to. Our purpose in doing so is complying with our obligations under the law or the binding order. With the target entity of our merger, acquisition or reorganization, and legal counsels, and advisors, for the purpose of facilitating the structural change in the operation of our business within a different framework, or through another legal structure or entity (such as due to a merger or acquisition).
Professional or employment-related information
Commercial information, including products or services purchased, obtained, or considered
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual
Internet or other electronic network activity information

The following rights apply only to a U.S. resident who is not a representative of a Business using our Service, and only in relation to personal information that is not in the context of the Business using our Service:
Right to Know the Personal Information We Collect About You	You have the right to know: The categories of personal information we have collected about you; The categories of sources from which the personal information is collected; Our business or commercial purpose for collecting personal information; The categories of third parties with whom we share personal information, if any; The specific pieces of personal information we have collected about you.
Right to Deletion	Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Delete your personal information from our records; and Direct any service providers to delete your personal information from their records. Please note that we may not delete your personal information if it is necessary to: Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; Debug to identify and repair errors that impair existing intended functionality; Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; Comply with the state electronic communications privacy law; Engage in public or peer-reviewed scientific, historical, or statistical research that adheres or conforms to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information; or Comply with an existing legal obligation. We also will deny your request to delete if it proves impossible or involves disproportionate effort, or if another exception to state privacy law. We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to delete your information.
Right to correct inaccurate personal information	If we receive a verifiable request from you to correct your information and we determined the accuracy of the corrected information you provide, we will correct inaccurate personal information that we maintain about you. In determining the accuracy of the personal information that is the subject of your request to correct, we will consider the totality of the circumstances relating to the contested personal information. We also may require that you provide documentation if we believe it is necessary to rebut our own documentation that the personal information is accurate. We may deny your request to correct in the following cases: We have a good-faith, reasonable, and documented belief that your request to correct is fraudulent or abusive. We determine that the contested personal information is more likely than not accurate based on the totality of the circumstances. Conflict with federal or state law. Other exception to state privacy laws. Inadequacy in the required documentation Compliance proves impossible or involves disproportionate effort. We will provide you a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to correct your information.
Protection Against Discrimination	You have the right to not be discriminated against by us because you exercised any of your rights under state privacy laws. This means we cannot, among other things: Deny goods or services to you; Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; Provide a different level or quality of goods or services to you; or Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Disclosures to third parties	California law permits our customers who are California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please send an email to info@rollersoftware.com. Please note that we are only required to respond to one request per customer each year.
Exercising your privacy rights by yourself or through an authorized agent	If you would like to exercise any of your privacy rights as described above, you should email us to: info@rollersoftware.com. We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you, by using a two or three points of data verification process, depending on the type of information you require. You may designate an authorized agent to make a request under state privacy law on your behalf. To do so, you need to provide the authorized agent written permission to do so and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained below.

CHANGES TO THIS PRIVACY POLICY
If we change this Privacy Policy, we will make efforts to proactively notify you of such changes.	From time to time, we may change this Privacy Policy. If we do so, we will make efforts to proactively notify you of such changes. In any event, the latest version of the Privacy Policy will always be accessible on the Website.
Last Update: June 14, 2024