Posts by ROLLER Software

The team at ROLLER collaborates with venue management experts, marketers, and customer experience professionals to bring you insights that help grow and optimize your attraction business. With years of experience working with 1000s of venues globally, we share data-backed tips, industry trends, and practical advice to help you deliver unforgettable guest experiences.

Latest Articles

Guest Experience

Published: May 28, 2021

Are You Getting Better all the Time?

ROLLER Software

4 mins

By ROLLER Software, May 28, 2021

Guest Experience

Published: May 26, 2021

Guest Complaints are the Goldmine to Your Success

ROLLER Software

3 mins

By ROLLER Software, May 26, 2021

Guest Experience

Published: May 18, 2021

Step into the Arena: When Complaint Resolution Goes Public

ROLLER Software

3 mins

By ROLLER Software, July 29, 2021

Guest Experience

Published: May 14, 2021

Turn That Frown Upside Down: the 4-Step Process to Complaint Resolution

ROLLER Software

5 mins

By ROLLER Software, January 22, 2025

Guest Experience

Published: May 12, 2021

Your Guests Aren’t Complaining Enough

ROLLER Software

4 mins

By ROLLER Software, May 12, 2021

Guest Experience

Published: May 20, 2021

What You Must do Before You Exceed Guests’ Expectations

ROLLER Software

3 mins

By ROLLER Software, May 20, 2021

Guest Experience

Published: May 07, 2021

7 Mistakes to Avoid When Responding to Social Media Complaints

ROLLER Software

4 mins

By ROLLER Software, August 28, 2023

Guest Experience

Published: May 03, 2021

“Over-Delivering” Your Guest Experience: Going Above and Beyond

ROLLER Software

3 mins

By ROLLER Software, May 9, 2021

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